Refund policy

Refund policy

Because our loaded tea mixes are consumable food products, we do not accept returns. But if something goes wrong with your order, we'll make it right.

Damaged, Defective, or Wrong Items

Please check your order when it arrives. If an item is damaged, defective, missing, or not what you ordered, email us at LoadedteawithMelinda@gmail.com within 7 days of delivery. Include your order number and a photo of the item and packaging when possible.

Once we review it, we'll send a replacement or issue a refund for the affected items. You won't need to send anything back.

Lost Packages

If your tracking shows no movement for 7 or more business days, or shows delivered but you can't find your package, contact us and we'll work with you and the carrier to resolve it.

Order Changes & Cancellations

Need to change or cancel your order? Email us as soon as possible. We can usually make changes until your order has been packed. Once it ships, it can't be canceled.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take a few additional days to post it.

Questions?

Email us anytime at LoadedteawithMelinda@gmail.com.